Privacy Policy for HiTech Qatar
Introduction
HiTech Qatar (“we,” “our,” or “us”) operates website hitech-ict.com (the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit or interact with our Site.
Information We Collect
Information You Provide
Contact details (name, email address, phone number) submitted via contact forms, demo requests, or newsletter sign-ups
Account credentials and profile information when you register for an online account
Any other information you choose to submit through surveys, live chat, or support tickets
Information Collected Automatically
Technical data such as IP address, browser type/version, device type, and operating system
Usage data including pages viewed, time stamps, clicks, scroll depth, and referring URLs
Analytics data via cookies and similar technologies to help us understand and improve Site performance
Cookies and Tracking
Session cookies to maintain your login state and preferences
Persistent cookies for analytics, performance measurement, and targeted content
Third-party cookies from services like Google Analytics, Facebook Pixel, or other marketing platforms
How We Use Your Information
To respond to your inquiries, process orders, and provide customer support
To operate, maintain, and improve our Site’s features and functionality
To send you newsletters, promotional materials, and other communications (where you have opted in)
To analyze Site usage trends and measure the effectiveness of our marketing campaigns
To comply with legal obligations and protect our rights, property, or safety
Service Providers
We may share your personal data with trusted third-party service providers who assist us with:
- Website hosting and maintenance (Odoo)
- Analytics and performance monitoring (e.g., Google Analytics)
- Email marketing and CRM platforms
Legal Requirements
We may disclose your information if required by law or to:
- Respond to lawful requests by public authorities (e.g., courts, regulators)
- Protect against fraud, security threats, or illegal activities
- Enforce our Terms of Service and other agreements
Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined above, to meet legal obligations, or to resolve disputes. Usage and analytics data may be retained in aggregated or anonymized form for ongoing analysis.
Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access the personal data we hold about you
- Request correction or update of inaccurate or incomplete data
- Request deletion of your personal data (“right to be forgotten”), subject to legal exceptions
- Object to or restrict certain processing activities
- Withdraw your consent to marketing communications at any time
- Receive a copy of your data in a portable format
To exercise any of these rights, please contact us using the details in Section 11.
Security Measures
We implement appropriate technical and organizational measures to safeguard your personal data, including:
- SSL/TLS encryption for data in transit
- Role-based access controls and regular permission reviews
- Routine security assessments, patch management, and system updates
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you visit.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us to have it removed.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated “Last updated” date. Significant changes may be communicated via email or Site notice.